301-891-6440 Just tell them that you are an outside contractor who has been given VPN access & are unable to launch it via the instructions that you were given. Kimberly Starzewski RN, RHIA, CCS Assistant Director Data Quality/Coding Adventist HealthCare 1801 Research Blvd. Suite 200 Rockville, MD 20850 301-315-3649 Office 301-315-3575 Fax kstarzew@adventisthealthcare.com