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Troubleshooting Common Issues

 

 

Error Messages:

For Errors that occur while attempting to connect:

1.       Login Failed Please Consult the Switch Log:

a.       Verify that the Group ID and Password are set in the authentication options

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b.      If you are using a router, verify that it allows VPN traffic (IPSEC pass-thru enabled)

c.       Verify that no other VPN client is installed. Multiple VPN clients tend to cause conflicts.

d.      Verify That you are using the correct Username and Password

 

2.       Login Failure. Remote host not Responding

a.       Verify you have internet access by going to web sites

b.      If you are using a router, verify that it allows VPN traffic (IPSEC pass-thru enabled)

c.       Verify that no other VPN client is installed. Multiple VPN clients tend to cause conflicts.

 

 

IF you receive other errors or questions, please call the Response Center at

321 841 SERV (7378)