Windows
For Windows PCs and laptops
Download for Windowstechryan-quicksupport.exe · 28 MBTechryan Remote Support
Download our secure support tool so your technician can assist you.
Remote support
⚠ Only download and run this tool if you are on the phone with a Techryan technician.If someone you don’t know asked you to visit this page, hang up and call us directly at 317.721.4835.
It looks like you’re on a phone or tablet. Please open this page on the computer that needs support: techryan.com/remote
We couldn’t find a download for your system. Please call your technician at 317.721.4835 and we’ll help you connect.
Mac
For MacBooks and iMacs
Download for Mactechryan-quicksupport.dmg · 30 MBHow it works
Three quick steps
- DownloadClick the download button above for your computer.
- Run the appOpen the downloaded file. If Windows shows a warning, click More info, then Run anyway.
- Share your IDRead the 9-digit ID shown on screen to your Techryan technician over the phone.
Common questions
Is this safe?
Yes. This is Techryan’s private, encrypted remote support tool. Connections only happen with your permission, and you can see everything the technician does on your screen. You can close the app at any time to end access.
Windows warned me about the file. What do I do?
Because this is our custom support tool, Windows SmartScreen may show an “unrecognized app” message. Click More info, then Run anyway. The app is digitally signed and safe to run.
My Mac is asking for permissions.
macOS asks you to allow screen recording and accessibility so the technician can see and control your screen. Your technician will walk you through turning these on.
Do I need to install anything?
No. The support tool runs directly without installation and makes no permanent changes to your computer.